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Taking The Call: An Aspirant S Guide To Call Centers
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Taking The Call: An Aspirant S Guide To Call Centers

By: Roma Chadha

Business & Management Business & Economy
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Are you aspiring to work in a Call Center but don't know what it entails? Are you currently with a Call Center and wish to move up the ladder? Look no further! This book has all the answers to help you in your quest! Taking the Call prepares you for a career in a Call Center. It covers topics like interview preparation and what it is like working in a Call Center. The special feature of the book is the pronunciation dictionary and the Voice & Accent guide-designed with practical techniques exerc...ises and answer keys-to help you brush up your skills. Also it includes the common errors in Indian English' and Soft Skills-critical for a Call Center Agent. Besides this the book includes a CD with the pronunciation guide to hone your skills and embark on a Call Center career.

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