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S-Business: Reinventing the Services Organization
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S-Business: Reinventing the Services Organization

By: James A. Alexander

Business & Management Business & Economics
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S-Business provides business leaders of traditional product-centered companies and existing services organizations with a succinct yet comprehensive blueprint to understand S-Business, determine if it is the correct business approach for their organization, establish research-based performance benchmarks upon which to create goals and measure performance, harness "best practices" on S-Business principles, strategies and methods to guide implementation, and make sound S-Business decisio...ns to meet the evolving needs of customers and clients.





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