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Total Quality
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Total Quality

By: David Jeffries

In this new edition the authors show how the role of the trainer impacts on the broaders aspects of organizational change and development. Over recent years the demands on trainers have increased as it has become recognized that they have those skills that enable them, often better than others, to influence and to guide change. About Author : Roger Buckley has been involved in education, training and development for many years and has a vast amount of personal, practical experience. He is co-aut...hor of One-to-One Training and Coaching Skills in the Practical Trainer Series and the successful The Theory and Practice of Training. Contents : Editor's Foreword Preface Acknowledgements TQM, an Overview The Trainer and TQM The Vision Training and Retraining The Business Improvement Process Projects Management Style and Culture Change Communication Epilogue Appendix 1 Characteristics of TQM People Appendix 2 Communication Audit Index

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